Privacy Policy

Last updated: 26 November 2025

This Privacy Policy explains how Amsterdam Unfolded (“we”, “our”, or “us”) collects, uses, and protects your personal information when you visit our website or use our guiding services.

By accessing our website or contacting us, you agree to the practices described here.

1. Definitions

Company: Amsterdam Unfolded, Amsterdam, The Netherlands

Website: www.amsterdamunfolded.com

Service: The guiding, storytelling, and tourism experiences offered by Amsterdam Unfolded

You: Any individual accessing or using the Service

Personal Data: Information that identifies you or can be linked to you

Usage Data: Information collected automatically when browsing the Website

Cookies: Small files stored on your device to improve user experience

Service Providers: Third parties assisting us in operating our Website or Services

Device: Any internet-connected device used to access the Website or Service

We process personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Dutch privacy laws.

2. Types of Data Collected

Personal Data

We may collect the following when you contact us or book a tour:

Name and surname

Email address

Phone number

Usage Data

Collected automatically for analytics and security purposes:

IP address

Browser type and version

Pages visited and time spent

Device type and operating system

3. Data from Third-Party Platforms

If you choose to contact or follow us via external platforms such as Google, Facebook, Instagram, WhatsApp, Twitter, LinkedIn, or tour booking platforms (e.g., Viator, GetYourGuide, Airbnb Experiences), we may receive basic profile or booking data.

These platforms operate under their own privacy terms, which we do not control.

4. Cookies and Tracking Technologies

We use cookies to:

Maintain essential Website functions

Store language and preference settings

Analyze Website performance and improve user experience

You may disable cookies in your browser settings, but some features may not function correctly.

Types of cookies used:

Essential cookies

Preference cookies

Functionality cookies

5. Use of Your Data

We use the data we collect to:

Provide and improve our guiding services

Respond to inquiries and reservation requests

Manage bookings made through external platforms

Send important updates or service information

Analyze usage trends to improve the Website

Fulfill legal obligations

We do not sell personal data to third parties.

6. Sharing Your Information

We may share your data only when necessary:

Service Providers (e.g., hosting, analytics)

Tour Booking Platforms you use voluntarily

Business Partners involved in delivering a tour experience

Legal authorities, when legally required

During business transfers, such as mergers or restructuring

With your explicit consent for specific purposes

7. Data Retention

We retain personal data only as long as necessary for operational, legal, or security purposes.

You may request deletion of your data unless we are legally required to retain it.

8. International Data Transfers

Your data may be processed outside your country of residence, including within the EU.

Our website is hosted within the European Union, ensuring GDPR-compliant safeguards.

9. Your Rights (GDPR)

You may contact us at any time to:

Access the personal data we hold about you

Request correction or deletion

Restrict or object to data processing

Withdraw consent

Request a copy of your data (data portability)

Email: info@amsterdamunfolded.com

10. WhatsApp Communication

If you choose to contact us via WhatsApp, your messages and profile information are processed according to WhatsApp’s privacy policy.

By initiating WhatsApp communication, you consent to this exchange.

11. Data Security

We use reasonable administrative and technical measures to protect your information.

However, no system can guarantee 100% security.

12. Children’s Privacy

Our services are not intended for individuals under the age of 16.

We do not knowingly collect data from minors. If we learn that we have unintentionally collected such data, we will delete it.

13. External Links

Our Website may contain links to third-party websites or platforms.

We are not responsible for their content or privacy practices.

14. Changes to This Policy

We may update this Privacy Policy from time to time.

Changes will be posted here with an updated date. Significant changes may also be communicated via email.

15. Contact Us

For questions or requests regarding this Privacy Policy:

Amsterdam Unfolded

Amsterdam, The Netherlands

Email: info@amsterdamunfolded.com